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FAQs

HOTEL PACKAGE INFORMATION
The Portola Music Festival will take place on September 24 & 25 at Pier 80, 401 Cesar Chavez, San Francisco, CA 94124. GA and VIP Packages are available for 2 - 3 nights.
The Portola Music Festival Ticket & Hotel Packages includes festival tickets, hotel accommodations, drink and culinary access, and more! Inclusions will depend on your package type, please view your package type to see your full list of inclusions.
The event has partnered with Fuse Technologies to provide a special curated travel experience. Individual Portola Music Festival tickets can be purchased separately on the Official Portola Music Festival Website.
If you are traveling with a group and rooming together, you will need to purchase a package for each person staying in your room. You will be able to designate roommates within each room (if purchasing more than 1 room) at point of purchase. You will be able to designate roommates based on room occupancy.
Portola Music Festival tickets are included in Ticket & Hotel Packages when indicated in your inclusions. If you are looking to secure festival tickets, please visit the Official Portola Music Festival Website for more information.
Portola Music Festival GA festival tickets will be digital tickets accessed through the AXS app. An email with more details on how to access your ticket will be sent out approximately 2 weeks prior to the event. VIP festival tickets with be wristbands that will require pick-up at the festival. Pick-up details will be sent via email approximately 2 weeks prior to the event.
Invited guests will receive an email inviting them to pay for their portion of the package. All members in the group must pay their initial payment in order for the booking to be confirmed.
Portola Music Festival Ticket & Hotel Packages are for guests ages 21+. Please note, hotels may also require someone in your party to be 21+ to check-in to the room.
Portola Music Festival will be taking place at Pier 80, 401 Cesar Chavez, San Francisco, CA 94124
Details and access information for your purchased package add-ons will be sent via email approximately 4 weeks before the event date. Please ensure you opt into our communications and look out for emails and SMS from your travel experience team that will give you further details on your upcoming trip.
Each person staying within the same room will have their package inclusions together, and under the first person listed on the room within the reservation. TICKETS ARE NOT INCLUDED IN THE HOTEL ONLY PACKAGE. Please log into your Account Dashboard profile and select the travel experiences, then click on Your Party click the up arrow to show your room allocation
Sorry, hotel packages are non-transferable, and reselling of tickets are prohibited.
Absolutely! All hotels and major venues are compliant with current ADA guidelines.
Only if someone you invited has not accepted the invite and has not paid. Log into your Account Dashboard profile and select the travel experiences, then click on Your Party click the up arrow to show your room allocation, click on the button Action and then transfer enter the new name and email address and click Transfer.
You can login to your Account Dashboard at any time to check the status and details of your booking.
  • Select the travel experiences, then click Event Info for event details and information, click on Your Party to review rooming allocation (click the up arrow), names and ability to transfer or resend invitation email, and click Payment to review status of everyone in your group’s payment.
Travel packages are curated and priced based on the hotel selected. Once a package is booked, you cannot make changes to your accommodations. If you need assistance, please contact the Travel Experience team CONTACT US.
Travel packages do not include transportation to and from airport, to hotel, or to any of the events.
Please visit the Official Portola Music Festival Website for festival details.
If you have not paid for your entire group, the guests that you are inviting must pay for their portion of the travel package in order for the booking to be confirmed. If payment hasn’t been received, the person booking the entire travel package will be responsible for payment of the entire order.
Once a travel package is confirmed, there are no refunds. If someone you invited doesn’t pay for their travel package, the person who booked the entire group will be responsible for the full payment of your order. Please review our Booking Conditions, Terms of Service and Privacy Policy

You can login to your Account Dashboard at any time to check the status and details of your booking. i>

  • To make a payment, log into you Account Dashboard, go to Payment on the top right and click the blue make a payment button. Once that is processed, it will be for your Sept payment.
  • To update your credit card
    • Select the Travel Experiences, then click Event Info
    • Click on Payment Options
    • Then click the blue button +Add a new card
    • Enter your new or update card information and if it is linked to a payment plan, it will automatically be added to that payment plan
At this time, we do not, however, you are welcome to secure travel insurance through your own insurance or a third-party insurance company. While we will assist you as best as we can in filing a claim with your travel insurance provider, please note we are not responsible for nor take any liability for any claims made on an insurance policy.
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