Read this agreement thoroughly and carefully before booking a Trip with us. It is a legally binding contract.
All bookings are made with Fuse Technologies, Inc. (both encompassed by "Fuse," "we," “our,” or "us").
Please read these terms and conditions carefully. When you purchase any product or book any Trip with Fuse, you acknowledge that you: i) have read and understand these terms and conditions and any other Fuse policies in effect, and ii) accept and agree to these terms and conditions and other applicable Fuse policies. The terms and conditions set forth below constitute the entire understanding and agreement between you the Trip participant (“participant,” “traveler,” “you,” or “I”) and Fuse, with respect to any and all bookings, trips, or transactions made with us and to any and all services, and products organized, arranged, or provided by us (collectively referred to as “Trip” herein; “Trip” may also be used to refer to only the Trip component of our services). If you have confirmed a booking on any Fuse Trip or product with more than one traveler named on such booking, you shall be deemed to have accepted these terms and conditions on behalf of all travelers named in the booking.
Fuse is acting at all times as an independent contractor for all suppliers who provide your transportation, accommodations, activities, and other services in connection with your Trip. Fuse does not own, operate, or control any of the suppliers of service that provide accommodations, meals, transportation, sightseeing activities, concerts, nightclub access, or other goods and services connected with your Trip. These suppliers are responsible for their performance. Fuse and its owners, employees, shareholders, officers, directors, representatives, volunteers, successors, agents and assignees are not liable for any negligence, willful act, financial insolvency, or default of any supplier or any third party. Fuse does not have any special knowledge about its supplier’s financial condition. A supplier’s goods and services are subject to the supplier’s own terms and conditions and liability waivers, as well as local laws and regulations.
In order for us to confirm your Trip, you must provide all requested details at the time of booking. Necessary details include full name as per government-issued identification, date of birth, and any other information requested relating to the Trip.
The information required from each traveler will vary by Trip, which will be communicated during the booking process. If all requested information is not provided within 30 days of the Trip start date (or at the time of booking if purchased less than 30 days before the Trip start date), Fuse maintains the right to cancel your Trip and assign your spot to the next eligible traveler on the Waitlist without any refund owed to you.
Your booking is not finalized until (i) your account and your roommates’ accounts are paid in full, (ii) the room is finalized with roommates that you select (which can only be done once your roommate’s accounts are paid in full), and (iii) the hotel confirms the reservation.
You are responsible for coordinating with your selected roommates for the indicated occupancy and ensuring each of these roommates finalized their booking by the indicated deadline. If the roommates you selected fail to finalize their bookings by this deadline, your booking will not be finalized and the hotel room will be released back into inventory.
If after your booking is finalized, if one (or more) of your roommates removes him/herself from the hotel room or cancels, the remaining travelers will be charged the difference in price between the actual hotel occupancy and the intended or paid-for hotel occupancy, or the hotel reservation will be subject to cancellation without refund, or subject to change, including but not limited to change in rooming type and hotel.
Rooms will be assigned by the respective supplier/s on a run-of-the-house basis. Special requests such as single rooms, lower floors, connecting rooms and smoking preference, and ADA accessible rooms must be made at the time of booking. While we will make reasonable efforts to communicate your requests to the supplier, such requests are not guaranteed and are at the discretion of the supplier. There may be additional charges for such requests which will be solely the expense of the guest making the request.
We reserve the right, if necessary, to substitute other similar hotels for hotels listed. Such substitutions may be made at any time and without prior notice. We cannot be held responsible for hotel over-bookings; should such occur, We will undertake to find similar accommodations in the same area. Such substitutions are at Our sole discretion and no refunds will be offered for changes in accommodations.
We reserve the right to treat any reservation that is not fully paid according to the booking and payment terms as a cancellation and subject to the cancellation terms below.
If a Trip is sold out, you may add yourself to the Waitlist during the booking process (if available). If a spot becomes available, you will be notified by email and/or SMS/text. You will have 24 hours from when we send the email to accept the spot on the Trip and pay the deposit, or it will be offered to the next person on the Waitlist.
You have the choice to pay the Trip Cost in full at the time of booking or in installments. If you choose to pay the Trip Costs in installments, the installment payment schedule is specific to each Trip and is provided on the Trip booking page.
You are required to make a payment (“First Payment”) before Fuse will review and confirm your booking request. The First Payment amount is specific to each Trip and is provided on the Trip booking page.
Furthermore, you are required to make each additional payment (if any), as set provided on the Trip booking page. If you fail to make a payment by the payment due date, we shall be entitled in our discretion, without notice of any kind, to treat the missed payment as a breach of contract, cancel your reservation, and impose the cancellation fees specified in this agreement. We also retain the right to assign your spot to the next eligible traveler on the Waitlist without any refund to you.
If You wish to reinstate your Trip, such reinstatement will be subject to Fuse’s sole discretion (and subject to availability) and a $100 reinstatement fee, which must be paid at the time of reinstatement (if granted).
Fuse is not responsible for any charges levied or charged by third parties and/or financial institutions as a result of credit card or other payment transactions related to the purchase of Fuse Trips or products. Those fees are your responsibility; we will not refund or return those fees.
Furthermore, if You have hotel accommodations that are part of Your Trip, please be advised the hotel may have its own policies/security deposit requirements which You will be responsible for at time of check-in – for example, a hotel may require $50 per room per night resort fee at the time of check-in.
By booking a Trip you are agreeing to these terms, and thus you agree that chargebacks are not an appropriate way to avoid our cancellation and refund policy. We will vigorously dispute any chargeback request, provide this agreement as proof that you agreed to our cancellation and refund terms, and reserve the right to report fraudulent chargebacks to authorities. Should we win any chargeback that you initiate, you agree to reimburse us for our attorney’s fees, time, costs, and expenses in rebutting the chargeback and pay any damages we suffer as a result of your chargeback dispute.
If you file a chargeback request/dispute, but elect to reinstate your Trip thereafter (with such re quest for reinstatement subject to Fuse’s sole discretion and subject to availability), please be advised you will be charged a $100 reinstatement fee that must be paid at the time of reinstatement. Furthermore, Fuse may require You to pay the Trip in full at the time of reinstatement.
The Trip is non-refundable -- no refund will be given for any reason or under any circumstances.
There are no exceptions to this cancellation and refund policy, including for reasons related to weather, terrorism, civil strife, airline default, strikes, personal, family, or medical emergencies, or any other circumstances beyond our control. This means that even if you cancel because of medical issues, virus, sickness, quarantine, travel restrictions/warnings, fear of traveling, or any other reason, your booking will be subject to this cancellation and refund policy.
We cannot provide refunds for any unused portion of your Trip if you are quarantined or a supplier refuses services if you exhibit symptoms of or test positive for infectious disease. Moreover, we will not have any liability to you, owe you a refund, or owe you any compensation for loss, damage or injury or anything else if you are infected with an illness, disease, or sickness during your Trip, if a third party refuse services (e.g., lodging or transport), if you show symptoms of or test positive for infectious disease or illness before, after or during your Trip. For example, we will not be liable to you if are infected with a virus such as coronavirus at a hotel that we book for you if you are refused service at a hotel if you show symptoms of a communicable illness such as a cough or fever if you are unable to board a plane to your destination or return home from your destination because you show symptoms of an illness, if a government or municipality denies entry, if you are required to self-quarantine, and so forth.
Fuse reserves the right to cancel, alter or postpone a Trip without prior notice at any time before departure or after a Trip commences for the safety and/or comfort of travelers, or it is not viable for us to operate the planned itinerary and for circumstances of Force Majeure (more information on Force Majeure below.) Fuse will not be responsible for deposits, payments, incidental expenses, policies, or penalties for other services not included in the Trip price, such as airline tickets, separate hotel reservations, or other items (such as other Trips or cruises) handled by participants, not through Fuse. Please refer to your required travel insurance policy for further details regarding expenses covered by your insurance carrier.
If a Trip is canceled due to reasons within Fuse’s control or for reasons due to Force Majeure, we can offer a refund equal to the Trip cost that you have paid, except Unrecoverable Costs and Monies.
If a cancellation occurs after a Trip has commenced we will offer the same choice on a pro-rata basis.
Fuse factors into the Trip price a fee of $200 to cover the work involved in planning, booking, and organizing your participation from the moment the Trip is booked. This fee, at the absolute discretion of Fuse, may be incorporated as an unrecoverable cost if a Trip was to be canceled, withdrawn, altered, modified, postponed, or rescheduled.
You understand and acknowledge that the nature of this type of travel requires considerable flexibility and you should allow for alternatives. The itinerary provided for each Trip is representative of the types of activities that will be included, but it is not a guarantee. While Fuse will do its best to operate all Trips as advertised, reasonable changes in the itinerary may be made where deemed necessary by Fuse, at its sole discretion. The route, schedules, itineraries, amenities, venues, restaurants, hotels, and mode of transport may be subject to alteration without prior notice due to availability issues, local circumstances, weather, or other unpredictable and unforeseen circumstances beyond the control of Fuse.
Though this is extremely rare, we must reserve the right to impose surcharges up to 15 days before departure in case of significant changes in exchange rates, unforeseen increases in airfares or other transportation costs, increases in local operator costs, taxes, or if government action should require us to do so. In such instances, Fuse will cover amounts up to 2% of the Trip price and you will be responsible for the balance. If any surcharge increases by more than 10% of the Trip price you may cancel the booking within 7 days of notification of the surcharge and obtain a full refund, minus any unrecoverable costs. Please note that a surcharge may be applied to a purchase made by a credit card.
We shall not be deemed to be in breach of this agreement or otherwise liable to you, because of delay in performance, or by non-performance, of any of our obligations hereunder as a result of any cancellations, alterations, or modifications under this section.
ADDITIONAL INFORMATION REGARDING FORCE MAJEURE
Fuse will not be deemed in breach of this agreement or otherwise liable to you, because of delay in performance or nonperformance of any of its obligations under this agreement to the extent that any such delay or nonperformance is due to any Force Majeure. “Force Majeure” means any circumstances beyond our reasonable control, including without limitation acts of nature and/or God, terrorist activities, insurrection, explosion, flood, tempest, forceful wind, fire or accident, war or threat of war declared or undeclared, sabotage, civil disturbance, labor strikes, requisition, sickness, quarantine, pandemics, epidemics, diseases and viruses that are known, unknown or novel such as coronavirus/COVID-19 (including any spread thereof), government intervention of any kind including those that affect domestic and/or international travel, border closings, border limitations, border restrictions, weather conditions, and other unforeseen circumstances.
If Force Majeure prevents, significantly hinders, renders it difficult, makes it commercially impractical, or makes it impossible for us or our suppliers to provide the services including but not limited to your Trip, we and our suppliers shall be entitled to, and may in our complete and sole discretion, vary, delay, postpone, reschedule, alter or cancel any itinerary or arrangement concerning the tour, including the entire tour itself.
Regarding civil unrest, once we have investigated the prevailing situation, as we deem fit, it shall remain in our sole and absolute discretion whether to proceed with the tour.
If we are affected by Force Majeure, we, if practicable, will notify you of the nature and extent thereof.
The transportation, accommodations, activities, entertainment, tickets, meals, and drinks provided by Fuse are specific to each Trip and are listed on the Trip booking page. Anything not expressly listed as included on the Trip booking is not covered by Fuse and is the financial responsibility of the traveler.
Fuse may offer optional activities and other supplemental charges (e.g., single room upgrade), which are specific to each Trip and departure date. Fuse will review all optional and supplemental requests and will provide final approval once we confirm availability.
You may be required to sign up for an account to participate in our services and select a password and user name (“User ID”). You promise to provide us with accurate, complete, and updated registration information about yourself. You may not select as your User ID a name that you don’t have the right to use, or another person’s name with the intent to impersonate that person. You may not transfer your account to anyone else without our prior written permission. You will not share your account or password with anyone, and you must protect the security of your account and your password. You are responsible for any activity associated with your account.
It is important that you carefully read all Trip-related documents that you receive from us as soon as you receive them. It is your responsibility to contact us if any information is incorrect. We cannot accept any liability if you do not notify us of any inaccuracies within 7 days of your receipt of those documents. This agreement, our release and waiver of liability and assumption of risk and indemnity agreement, and, if required, a medical statement or certification must be signed and submitted by you. If you fail to submit these and other necessary documentation before departure, we reserve the right to treat your booking as canceled by you and impose the cancellation fees described in this agreement.
If you have a complaint about your Trip, you agree to inform our Support Team immediately so that they can attempt to rectify the matter. Fuse assumes no liability for complaints that are not properly brought to the attention of the Support Team with sufficient notice to resolve or attempt to resolve complaints. Any complaint made after the completion of a Trip must be received via email to email@example.com within 15 days from the end of the Trip. Traveler acknowledges and agrees that Fuse has no obligation to respond to or address any claims received after this period.
You agree that the sole remedy for any default by Fuse arising under this agreement shall be the return of the paid Trip cost, to the extent consistent with applicable law. To the maximum extent permitted under applicable law, Fuse shall not be liable for any special, consequential, indirect, incidental, or other damages arising out of or in any way connected to this agreement, including lost profits, whether such damages arise in contract, negligence, tort, under the statute, in equity, at law, or otherwise, even if Fuse has been advised of the possibility of such damages. You expressly waive any right you may have to recover such damages.
This agreement shall inure to the benefit of and be binding upon Fuse and you and your respective heirs, legal and personal representatives, successors, and assigns.
If any provision of this agreement shall be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render the agreement unenforceable or invalid as a whole. Such unenforceable provision will be replaced with one that is valid and enforceable, and which achieves, to the extent possible, the original objectives and intent of the original provision.
You agree that Fuse may use, re-use, link to, repost, and reproduce any images, photos, videos, or any written content (e.g., blog posts, articles) that you send to us, that are taken by our guides, Trip leaders, and/or other travelers of you individually or in a group, or that you post online including on social media using our hashtags in any medium, including but not limited to print, electronic media, or Internet, free of charge and without your right to inspection, for promoting and publicizing our travel products and services worldwide. We will strive to provide attribution. If you do not want to grant this specific right to Fuse, you must contact us in writing before the start of your Trip and specifically state that you are opting out of Images Release.
All Fuse Trips, products, bookings and reservations (including but not limited to those made online), policies, and terms and conditions are subject to the laws of the State of Nevada, and all travelers submit to the exclusive jurisdiction of the state and federal courts located in Las Vegas, Nevada, United States for the resolution of any dispute under these terms and conditions or concerning Fuse.
Fuse reserves the right to update and/or alter these terms and conditions at any time and shall post the amended terms and conditions on the Fuse website. Any such amendment shall take effect immediately upon being posted to the Fuse website or immediately upon notice to you in writing by email or mail. You are deemed to have accepted any amendments to these terms on the date they are posted to our website or when we provide notice to you in writing by email or mail. Your continued use of the services, participation on one of our Trips, or use of the Fuse website constitutes acceptance of any amendments that we make to these Terms. The latest terms and conditions, as amended, may be accessed any time on Fuse’s website, and can be sent upon their written request via email to wegotyou@fuseexperiences. All travelers and Fuse customers shall be deemed to have accepted any amendments to these terms and conditions on the date that is 7 days after their posting on the Fuse website.
Fuse retains the right to refuse service to any traveler or potential client at any time, for any lawful reason, in its sole discretion.
This agreement is the final, complete and exclusive statement of the parties’ agreement on the matters contained in this agreement. It supersedes all previous negotiations and agreements.
I have read this entire agreement and I understand that this is a legally binding contract. No other representations concerning the legal effect of this document have been made to me.
KNOWING AND VOLUNTARY EXECUTION: I have had sufficient time to read this entire agreement. I have carefully read and understand the provisions and legal consequences of this agreement, and I voluntarily agree to all of its terms and conditions. I understand that I am giving up substantial rights by accepting the terms of this agreement. I acknowledge that it has been recommended that I have my attorney review this agreement before accepting it.
Please keep a copy for your records.